Troubleshooting

Before contacting the UonMap Service Center please try the following solutions.
1.Your CarDroid does not turn on (LED indicator is off and there is no sound).
Reason:
If the battery is completely discharged and the device has been disconnected from your car OBD-II port for a long time, your CarDroid will not turn on.
Solution:
Charge the battery before turning on the CarDroid. To charge the device leave it plugged into your car OBD-II port for up to 20 minutes.
2.Your CarDroid does not send data via mobile network.
Reason:
When you are in the area with a weak or no signal, you may lose reception. You may also have connectivity problems due to issues with the mobile operator’s base station.
You cannot access some features without an appropriate mobile plan. For more information contact your mobile operator.
Solution:
Check if the SIM card is installed correctly and if your SIM card charge is overdue.
Make sure nothing attenuates the CarDroid signal.
Move to another area and try again.
3.Your CarDroid does not connect or upload any data.
Reason:
Your CarDroid freezes or has fatal errors.
You cannot access some features without an appropriate mobile plan. For more information contact your mobile operator.
Solution:
Check if the SIM card is installed correctly and if your SIM card charge is overdue.
Make sure nothing attenuates the CarDroid signal.
Move to another area and try again.
4.Calls do not get through.
Solution:
Ensure that your CarDroid has accessed the right cellular network.
Ensure that you have not set call blocking for your devices.
5.Your device cannot find your current location or the location is incorrect.
Reason:
GPS signals may be obstructed in some locations (underground or heavily forested areas).
Solution:
You can connect an external GPS antenna to your CarDroid to amplify GPS signal. The GPS antenna can be purchased separately.
6.No data in your account and the device is offline.
Solution:
Your SIM card may require to configure APN (Access Point Name) manually. To do that send an SMS to the number of the inserted SIM card with the following text: cardroid.apn={apn}:{user}:{password}
Enter the necessary data into the brackets { }.
Note:
Do not add the brackets { } in the message.
Example:
cardroid.apn=mycar:JohnSmith:password1